Refund policy
Returns & Refund Policy
Returns & Refunds
Each YMNM garment is individually made to order in London. We begin production only after an order has been placed.
For this reason, we are unable to accept returns or exchanges due to a change of mind, incorrect size selection, or personal preference.
We encourage customers to carefully review product descriptions, measurements and sizing information before placing an order.
Damaged or Incorrect Items
If your order arrives damaged, faulty, or you receive the wrong item, please contact us within 14 days of delivery at info@ymnm.co.uk.
Please include:
- Your order number
- A description of the issue
- Clear photographs of the item and packaging
Once your claim has been reviewed, we will arrange an appropriate solution, which may include a repair, replacement, or refund.
Exchanges
As each piece is made to order, we are unable to offer exchanges.
If there is a manufacturing fault, please contact us and we will work with you to resolve the issue.
Cancellations
Pre-orders may be cancelled only before production begins.
Once production has commenced, orders cannot be cancelled or modified.
If a pre-order closing date is announced, production is considered to begin immediately after the pre-order period ends.
Refunds
Where a refund has been approved, it will be processed to the original payment method.
Please allow up to 10 business days for the refund to appear, depending on your payment provider.
Contact
For any questions regarding returns or refunds, please contact: